Thank God for the ECG app, which was launched in 2022 and has transformed how we manage our electricity. Having now been a user for over 6 months, I can confidently say that it is one of the most reliable and user-friendly apps I have used in Ghana today. Whether you are buying credit, checking your usage, or ordering a new meter installation, you can do it from your phone. The app really helps you to manage your electricity use and do a lot of things without stress.
Why the ECG App Matters More Than You Think
Let's face it: running out of prepaid power at midnight isn't fun. Neither is wasting your Saturday morning in a queue when you could be doing something else. The ECG app solves these common issues while providing much more.
Here's what this guide includes:
Complete setup instructions, from downloading to connecting your first meter.
Key features include balance checking, the money-saving Pay Small Small option, and usage tracking.
Advanced tools include managing multiple properties, transaction histories, and receipt downloads.
My personal experience with requesting a new meter through the app.
Getting Started: Your Step-by-Step Setup
The ECG app is surprisingly lightweight and works well even with slower internet connections, which is a crucial consideration for many areas in Ghana.
Step 1: Download the ECG App
Android users: Search “ECG App” in the Google Play Store.
iPhone users: Use the same search in the App Store.
The app is absolutely free and takes up very little storage space.
Step 2: Create an Account
Enter your number in the box provided
Creating an account is as straightforward as joining any social media platform.
Open the app and tap “Sign Up.”
Enter your phone number to receive OTP.
Verify the phone number by entering the OTP.
Link your Ghana Card for further verification and access to more functions.
Step 3: Locate Your Meter Number
Your meter ID is virtually the same as your electrical account number. There are three ways to find it:
Check your meter card if you still have the original documentation.
Use your meter remote. Enter 014 or 004 and push the red button to display your number on the screen.
Look immediately at the meter for the number, which may start with “P” or appear as the STS number.
Step 4: Add Your Meter to the App
Open the app and select “Add Meter.”
Enter your meter ID carefully.
Give your meter a name you can remember (e.g., Home, Office, Parents’ House).
Enable GPS on your phone to automatically verify your location.
Save your meter.
✅ That’s it! Your smartphone is now connected to your electricity meter.
Find your meter number here
Daily Features to Simplify Your Life
💡 Instant Balance Checking
Gone are the days of guessing how much credit you have left. The app reveals your actual remaining amount immediately, allowing you to avoid surprise blackouts and plan your purchases accordingly.
(Tip: To manually check your balance, dial 007 on your remote and hit the red button.)
📊 Power Consumption Monitoring
It has never been easier to understand your electricity usage. The app displays your consumption in kilowatt-hours (kWh), providing vital insights into your power habits:
Higher usage on weekends when everyone is home.
Spikes during hot months when air conditioning runs continuously.
Patterns that help you discover energy-wasting products.
This data enables you to make better decisions regarding your electricity consumption and budget.
⚡ "Pay Small Small" Feature
This could be my favorite feature. When money is tight but you need electricity to get by till payday, Pay Small Small allows you to buy smaller amounts of credit rather than a full top-up. To use this service, you must first add your Ghana Card; however, it can be a lifeline during financially hard times. Click here to learn how to set up this feature.
Advanced Features Provide Complete Control
Managing Multiple Meters
Whether you're:
Assisting elderly parents with their bills.
Supervising rental properties.
Juggling home and office matters.
Multiple meters can be added to one account. Switching between them is simple, eliminating the stress of managing several accounts or passwords.
Transaction History and Digital Receipts
The software keeps precise records of all your transactions, acting as a digital notebook that never gets lost or damaged.
Reviewing prior months' spending trends.
Understanding your true electricity expenses.
Downloading receipts for accurate record-keeping.
Resolving disputes with landlords or tenants with recorded proof.
Interface features to explore
My Personal Experience: Requesting a New Meter
One aspect that really stood out to me was the new meter request process. Usually, this involves many ECG office visits, copious documentation, and weeks of uncertainty about installation timetables.
I applied for a new prepaid meter using the app, paid using mobile money, and had ECG install my single-phase meter within two weeks for around GHS 2,000. The rapidity and openness of this digital process greatly exceeded my expectations, reinforcing my trust in the platform.
Customer Service and Security You Can Trust
A successful app requires dependable support, and ECG delivers. Every connection with their customer support has been professional, prompt, and genuinely helpful. They obviously take client complaints seriously.
The security measures are similarly outstanding:
Wallet Security: Once you link a mobile money wallet to your account, no one else can add it to their account until you remove it from yours.
Proactive Communication: The app offers timely alerts about planned disruptions, making sure you're constantly informed and never caught off guard.
Additional Features and Services
The ECG app webpage provides several other valuable services:
Bill Management: Top up prepaid credit, pay postpaid bills, and request account statements.
Maintenance and Issues: Report defective meters, report unauthorized connections, and report stolen meters.
Account Management: Add or update Ghana Card information, update personal details, and transfer meters for mobile items.
Service Requests
Standard Service: 14-day delivery with a GHS 100 processing fee.
Express Service: 5-day delivery with a GHS 150 processing fee.
Premium Service: 1-day delivery with a GHS 200 processing fee.
Important Costs to Consider
Faulty Meter Replacement:
1-Phase: GHS 1,353.60
3-Phase: GHS 2,333.52
1-Phase Smart Prepaid: GHS 3,130.16
3-Phase Smart Prepaid: GHS 6,016.45
Meter Transfers:
1-Phase connections: GHS 340.00
3-Phase connections: GHS 390.00
Note: Only movable structures like kiosks within the same district are eligible; residential houses cannot be transferred.
How to Top Up Your Credit
The payment process is straightforward:
Hit “Pay” on the home screen.
Enter your desired amount.
Click “Top Up.”
ECG checks for any negative balance.
Add your mobile money wallet.
Complete payment.
Credit may load automatically sometimes, but most of the time, you'll receive a token to enter manually on your remote.
Why Every Ghanaian Should Embrace This Technology
After six months of utilizing the ECG app, I am certain that it has transformed electricity management in Ghana. Whether you're tech savvy or prefer traditional techniques, the app provides simplicity, transparency, and control that weren't before available.
The ECG app symbolizes more than simply technology innovation; it is a practical solution to everyday problems that millions of Ghanaians encounter. By putting powerful tools directly in our hands, we gain control over our electricity consumption, which leads to increased happiness and peace of mind.
If you haven't downloaded the ECG app yet, you're losing out on a valuable tool that could improve your daily life. Try it—your future self will thank you for switching to wiser electricity management.